Terms & Conditions

BOOKING & CC TERMS & CONDITIONS

Please review our booking terms and conditions carefully before scheduling your appointment. By booking a service, you agree to these terms.

Appointment Booking:

All appointments are subject to availability. Once you complete your booking, you will receive a confirmation email with details about your appointment.
If you do not receive a confirmation email, please contact us at (929) 295-4700 or e-mailing us at booking@vitalityhealthgroup.com to confirm your appointment.

Payment Terms:

All bookings require a valid credit card to secure your appointment.
Your credit card will NOT be charged unless there is a required deposit listed only for a specific service upon booking. The remaining balance is due on the date of the service.
Payment can be made by credit card, cash, or other accepted methods.

Credit Card Information:

By providing your credit card details, you authorize Vitality Health Group to process payments related to your booking, including deposits, service fees, and cancellation fees as applicable.
All credit card transactions are processed securely through PatientNow. We do not store your credit card information on our servers.

Cancellation Policy:

Cancellation Notice: We require a minimum of 24 hours notice for cancellations. This allows us to offer your appointment slot to another client.
Cancellation Procedure: Cancellations must be made through our online system or by calling our front desk during business hours.
Failure to Notify: If you cancel your appointment with less than 24 hours notice, a cancellation fee of $75 will apply.

Refund Policy:

Prepaid Services: All services must be paid for at the time of booking. If you need to cancel or reschedule an appointment with at least 24 hours’ notice, you will receive a full refund or credit toward a future service.
Refunds: Refund requests after services have been rendered will not be honored unless the service was not performed as agreed or resulted in adverse effects due to negligence. In such cases, please contact us within 24 hours of the service.

No-Show Policy:

Definition of No-Show: A "no-show" occurs when a client fails to arrive for their scheduled appointment without prior notice.
No-Show Fee: If you do not show up for your appointment, a fee of $75 will be charged to the card used for the booking. Repeated no-shows may require prepayment for future appointments.

Service Policy:

Clients must complete all required forms and provide accurate health information at the time of booking. We reserve the right to decline service based on health concerns.
If you are running late, please call us. We will do our best to accommodate you; however, if you are more than 15 minutes late, we may need to reschedule your appointment.

Your personal information is confidential and will only be used for appointment purposes and communications related to our services. Please refer to our Privacy Policy for further details.

Changes to Terms:

We reserve the right to modify these terms and conditions at any time. Any changes will be communicated to clients through our website.

By booking an appointment with us, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Thank you for your cooperation, and we look forward to serving you!

Last Updated: 12/21/24